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Cancelling an order

Cancelling an order

If your order has not yet been shipped we can cancel your order. In this case please contact our customer service.

Phone: +49 2871 27 55 55

Monday to Friday: 9.00am - 5.00pm
Saturday: 9.00am - 1.00pm


What if I have already paid for my order?

Your payment will be completely refunded to the payment method you used. This can take a few business days.

PayPal & credit card: 

In this case we will refund the paid amount directly to the account used.

Bank transfer: 

If you have already paid, we will refund the order amount. Please send us your customer number, IBAN & BIC via email for the refund.

Leasing through employer:

For cancelling your leasing contract, please contact the leasing provider.

Gift voucher:

If you had redeemed a gift voucher, the used amount will be refunded to the voucher.